Refund policy

Virmii offers optional monthly subscriptions and one-time credit packs ranging from 70 credits for $7.99 USD to 560 credits for $34.99 USD. Subscriptions renew monthly until canceled; credit packs do not renew. Your selected price, included credits, applicable taxes, and final total are shown before payment. Subscription credits accumulate up to the plan cap and expire 30 days after paid membership ends. Purchased credits and previously granted bonus credits do not expire.

Purchased credits are added to the Virmii account associated with the checkout after Creem confirms payment. Credits have no cash value, cannot be transferred between accounts, and are used only for eligible Virmii features.

Subscriptions renew monthly until canceled. Cancel before the next renewal to stop future subscription charges; paid membership continues until the end of the current paid period. Canceling does not itself issue a cash refund or convert unused credits to cash.

Refund requests for subscription charges, including renewals, are reviewed under the cash-refund eligibility rules below and remain subject to applicable law and the Creem Buyer Terms.

Starting an avatar generation uses 50 credits. If Virmii cannot submit the generation request or the upstream Tripo generation task reports a failure, the charged credits are restored automatically to the same account.

Automatic credit restoration is not a cash refund. A completed generation that is technically delivered but does not match a user's subjective preference does not automatically qualify for credit restoration. Contact support if a delivered file is unusable because of a verified service defect.

Expression generation costs 20 credits per set without a subscription. Creator and Pro use an included monthly generation first, then 20 credits. The initial charge is kept if generation fails. Each model version allows up to 2 free retries for missing or failed images; completed images are kept. Further retries are blocked after both are used. Free retries use no additional credits, included generations, or model retry attempts.

We review cash-refund requests for duplicate charges, paid subscriptions or purchased credits that were not delivered, or a material technical failure that support cannot reasonably remedy. Purchases that have been fully or partially used are generally not refundable for a change of mind, except where applicable law or the Creem Buyer Terms require otherwise.

Approved cash refunds are processed only through Creem, the merchant of record. A full or partial cash refund removes the corresponding number of purchased credits from the Virmii account. Creem may also process a refund where required by its terms, a payment-network decision, or applicable law.

If you cannot resolve a purchase issue with us, you can also contact Creem under its Buyer Terms.

1. Email contact@virmii.com from the address associated with your Virmii purchase.
2. Include the Creem order or checkout identifier, purchase date, and a short explanation. Do not send payment-card details.
3. We aim to respond within three business days. If approved, the refund will be issued through Creem to the original payment method where possible.

Nothing in this policy limits rights or remedies that cannot be waived under applicable law. Purchases are also subject to the Creem Buyer Terms and the Virmii Terms of Service. If these rules conflict with a mandatory consumer protection, the mandatory protection applies.